Terms and conditions

Policy – See the Fjords

We will always be supportive and helpful to our partners and guests, and find the best possible itineraries for cruise, activities, hospitality, and need for local supplies and service.

However some issues are not in our control, and we need to have the following conditions.

CANCELLATIONS
If the customer cancel the charter 21 days or more prior to the commencement of the charter it will be given 100 % refund.

If cancellation is made 20 –11 days before the commencement of the charter there will be given 75% refund.

A cancellation 10 – 5 days before the commencement of the charter is subject to a 25% refund.

Cancellations 4 days or later prior to the commencement of the charter, no refund will be given, and the cruise must be paid in full.

Cancellations shall be notified to the following e-mail address: post@seethefjords.com If the captain based on weather conditions (winds/sea etc.), have to cancel the cruise for the safety of passengers, following policy will apply:

  • If the cancellation is informed before the cruise starts: 100% refund.
  • If decision of cancellation is made during the trip (you have already used some services): Only the fee of the services/ cruise carried out will be charged, and we will refund remain amount.

If the captain based on inappropriate behaviour of the guests, or lack of understanding of safety aspects, have to cancel the cruise for the safety of passengers or boat, following policy will apply: 0 % refund.

If any technical conditions of the boat or equipment makes it impossible or unsafe to start or continue the cruise, the captain may cancel (rest of) the cruise. In such cases we will refund the cost of the remaining cruise.

If we are chartered to arrive or depart a private quay, it is the customer’s responsibility to make sure the quay is fit, and it is safe to enter. If the captain finds the quay not fit for use, he may cancel the arrival or departure at this quay, and use another nearby quay instead.

RIGHTS
We will always be available to support our customers to solve any problem that may arise during their cruise. We will always act with honesty and transparency at all times.