Terms and conditions
POLICY – SEE THE FJORDS
We will always be supportive and helpful to our guests, and find the best possible itineraries for cruise, activities, hospitality, and need for local supplies and service.
However, some issues are not in our control, and we need to have the following conditions.
If the customer cancels the charter 40 days or more prior to the commencement of the charter it will be given 100 % refund.
If cancellation is made 40 –21 days before the commencement of the charter, there will be given 75% refund.
A cancellation 20 – 10 days before the commencement of the charter is subject to a 25% refund.
Cancellations 10 days or later prior to the commencement of the charter, no refund will be given, and the cruise must be paid in full.
Cancellations shall be to the following e-mail address: firstname.lastname@example.org
If the captain based on weather conditions (winds/sea etc.), have to cancel the cruise for the safety of passengers (very seldom), following policy will apply:
- If the cancellation is informed before the cruise starts: 100% refund/ no payment.
- If decision of cancellation is made during the trip (you have already used some services): Only the fee of the services/ cruise carried out will be charged, and we will refund remain amount.
If the captain based on inappropriate behaviour of the guests, or lack of understanding of safety aspects, have to cancel the cruise for the safety of passengers or boat, following policy will apply: 0 % refund.
If any technical conditions of the boat or equipment makes it impossible or unsafe to start or continue the cruise, the captain may cancel (rest of) the cruise. In such cases we will refund the cost of the remaining cruise.
Passengers must be able to embark/ disembark the boat, without disability to walk in stairs.
If we are chartered to arrive or depart a private quay, it is the customer’s responsibility to make sure the quay is fit, and it is safe to use. If the captain finds the quay not fit for use, he may cancel the arrival or departure at this quay, and use another nearby quay instead.
We will always be available to support our customers to solve any problem that may arise during their cruise. We will always act with honesty and transparency at all times.